If no one’s in to take receipt of the delivery, a few different things could happen based on the courier, item size and item value. We allow some items to be posted through if they fit in the letter box.

Some items will require a signature. If you’re not in, they may attempt a neighbour’s property or take the item back to the depot. When an item is taken back to the depot, a calling card should be left providing guidance on the next steps to re-arrange delivery or collect from the local depot.

We’re unable to re-direct a parcel once it’s dispatched.

If the item is returned back as undelivered, we’ll return the item, book it in and a refund will be issued back to your original payment method.