Once an order has been placed, stock will be ordered or allocated to your order. If the items you ordered are not in stock we don’t take payment. Sometimes it might hold a pre-authorisation on the funds.

We take full payment once the items are dispatched and on the way to you.

On some occasions, we instruct our suppliers to ship an item directly to you and this would be the only occasion we take the funds from your card or payment provider before having the items in stock.

On rare occasions, the system can take payment in error. If this has happened, please let us know and our Customer Service team will resolve the matter for you.