PayPal Credit - Customer complaints

We’re here to help you

When things go wrong we want to know so we can put things right as quickly as possible. If you do have a customer complaint, we’re sorry that something about our service is making you unhappy. Please get in touch with our Customer Service team in the first instance in order to resolve the issue efficiently.

Complaint handling and dispute resolution process

Below are our contact details, please place all complaints in writing and one of the team will respond to your query.

Email: resolutions-store@ee.co.uk

Post: FAO Customer Service Manager, EE Store, 1 Braham Street, London E1 8EE

We aim to acknowledge your complaint within 4 working days and provide a final response within 8 weeks. Within our response letter we will summarise the outcome and your right to refer your complaint to the Financial Ombudsman Service (FOS), including an explanatory leaflet

How to raise a complaint with PayPal

The below link takes you to PayPal Credit FAQ Page so you can find responses to most recently asked questions:

To raise a complaint with PayPal regarding your recent order using PayPal Credit please visit the secure message centre and click on the “Message us” link at the bottom of the page, or call PayPal customer services on : 0800 368 7155 (lines open Monday to Sunday 8am to 6.30pm GMT)

Unhappy with the resolution..

If you are unhappy with the resolution provided, below is a link to the FOS - Financial Ombudsman Service