How to process your return
- Click ‘Sign in’ at the top of our website. Once you've logged in, select 'View orders and returns' and choose the order that has the items you’d like to return.
- Click ‘Arrange return’ and give a reason why you’d like to return your order/ item. If your product is faulty, you'll be asked to give more information on why it’s faulty. We need this so we can process your order quickly. You'll be asked to accept our "terms of return" before we can issue an RMA.
- Once you've completed these steps, you’ll get an RMA number. You'll also get an email confirming the RMA details which gives you information on next steps. It's important that you read this and follow the instructions carefully.
- Once we've issued an RMA number, it's only valid for 14 days. During this time, we'll send you a reminder by email. If we've not received the item(s) back after 14 days, the RMA number will no longer be valid.
Packaging guidelines
Please make sure you read our Return of Faulty Goods: Packaging Guidelines. The product must be packaged properly, otherwise it may get damaged on its way back to us and we can't be liable for this damage.
What happens next?
Once the RMA has been issued, you'll be able to track the progress of the return by logging into your account and clicking the ‘View orders and returns’ section. You’ll see the status of your order in there.