Once an order has been shipped, it can be returned to us for several reason like address errors or it’s been rejected when our couriers have tried to deliver it.

If this happens, the item will come back to our warehouse and it’ll be booked in as ‘unwanted’. An email will be triggered to let you know that a return has been completed and a credit has been issued. We’ll credit your original payment method in full.

If you still want the item(s), you simply need to re-order via our website and make sure all details are correct. We’ll then process a refund to the original payment method.