Once you have a returns material authorisation (RMA) number, we advise you to send the item(s) back using a fully tracked proof of delivery service.
Estimated time to complete a return is 10 working days from the date we receive the item(s) back into our warehouse. Once it’s signed for back at our warehouse, we’ll aim to complete your return within 3-5 days. You’ll receive an email letting you know that the return has been processed and you’ll receive a copy of your credit note. The credit note then triggers the refund/replacement.